Payments
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How can I pay for my order?
We accept:
1. Credit and Debit Cards - Cards issued in Saudi Arabia or International Visa or MasterCard Credit and Debit Cards.2. Cash on Delivery.
3. PayPal.
4. Gift Cards.
5. Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount.
6. Tabby
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Can I place an order online without a Credit or Debit Card?
Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.
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Can you transfer the amount in My Credit balance to my bank account?
No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.
Your My Credit balance can only be used to shop one of our brands online.
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Are your prices inclusive of Value Added Tax (VAT)?
Yes, the amount you see at checkout is inclusive of VAT, which means you won’t have to pay anything additional. Your delivery charge or Cash on Delivery charge, if any, will also include VAT.
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What is the instalment programme?
Simple – just pay for any order above SAR 1,000 in easy instalments. A number of banks allow you to pay for products on our site in instalments when you use select cards.
If your order and card are eligible for instalments, you will be able to select the tenure you prefer during checkout.
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How do I pay with instalments?
Here’s how:
1. At the payment section, choose Pay by Card.
2. Fill in your card details, and you will know if your card is eligible for the instalment programme or not. If your card details have already been saved, the instalment option will be shown as soon as you select it.
3. Select the tenure you prefer from the available options.
4. Click on Pay Now.Please note, your card-issuing bank or payment partner has the discretion to approve or reject an order placed using installments.
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Are all orders eligible for instalments?
It will depend on the minimimum order value as decided by your bank. Different banks and cards have different minimum order values. Take a look at the table below.
Bank Min. Order Bank Min. Order Bank AlJazira 1000 SABB 1000 for 6 month, 2000 for 12 months, 5000 for 24 months ENBD 1000 Saudi Investment Bank 500 Riyad bank 1000 Alawwal Bank 1000 for 6 month, 2000 for 12 months, 5000 for 24 months Your card-issuing bank or payment partner has the discretion to approve or reject an order placed using installments. If your bank or payment partner rejects your request, approach them to understand why your request for installments was not approved. In such cases, you can choose to cancel your order.
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For which Credit Cards are instalments available?
We support the following Credit Cards from the banks listed below:
Bank AlJazira SABB ENBD Saudi Investment Bank Riyad bank Alawwal Bank Did you find it helpful? Yes No
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What tenure options are available?
You can choose to pay in easy installments of different durations with Credit Cards from the following banks.
Bank Tenure Options Bank Tenure Options Bank AlJazira 3,6,9 and 12 months SABB 6,12 and 24 months ENBD 3,6,9 and 12 months Saudi Investment Bank 3,6 and 12 months Riyad bank 3,6 & 12 months Alawwal Bank 6,12 and 24 months
You may check with the bank or issuer on how a cancellation, refund or pre-closure could affect the instalment terms, and what interest charges would be levied on you for the same.Did you find it helpful? Yes No
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Will I be charged interest on instalments?
Yes, you will be charged interest as well as processing fees and this will vary from bank to bank and depend on your total.
Interest Paid Bank/ Months 3 6 9 12 18 24 Bank AlJazira 0% 1.50% 1.20% 1.00% ENBD 1.50% 1.50% 1.50% 1.50% Riyad bank 0.50% 0.75% 1.00% SABB 0% 0% 24% Saudi Investment Bank 0% 0% 0% Alawwal Bank 0% 0% 24% Processing Fee Bank/ Months 3 6 9 12 18 24 Bank AlJazira SAR 50 SAR 50 SAR 50 SAR 50 ENBD Riyad bank SAR 50 SAR 50 SAR 50 Dubai First 103.95 SAR 208.95 SAR SAR 52.5 Mawarid Finance 1% 2% 2% RAK 103.95 SAR 208.95 SAR SAR 52.5 Please note that the full amount will be charged on your card on the day of the transaction.
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What happens if I cancel the order in the middle of my tenure?
If you cancel or return an order purchased on instalments, we will initiate the refund as per our Return policy. Once that's done, you can contact your bank to confirm how the instalment scheme on your Credit Card has been modified, or for any queries on foreclosure.
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How is the instalment charged on my Credit Card?
Here's how it works:
- As soon as you complete your order, the full amount will be charged on your Credit Card.
- Within 3-7 days, your bank will convert this into instalments.
- Once converted, the first instalment will be retained by the bank and the remaining amount will be released to your credit limit. For example, imagine you have a credit limit of SAR 10,000. If you opt for a 3-month instalment period with each instalment being SAR 2,500, your bank will block SAR 2,500 of your credit limit. Your available credit limit after the purchase will only be SAR 7,500. Your credit limit will be released as and when you pay your instalments.
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Do I have to pay VAT on my charity donation?
No, charity donations are exempted from taxes.
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Do you provide a choice of charities?
No, you will only be able to make a donation to our charity partner. Their details will be prominently displayed for your reference as you pay.
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I would like to make a charity donation without placing an order. How can I do this?
We're sorry, that is not possible. You must purchase at least one product on our website or app to make the charity donation.
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What is a charity donation?
This is a special feature that allows you to make a donation to our partner charities while placing your order.
Your charity donation will be made from the payment page - simply select the amount you want from the choices listed. It will be added to your total order value and then transferred to the charity oncec your order is placed.
Please note, the charity donation is completely voluntary and optional.
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How will I receive a refund if I paid through TABBY?
If there are any remaining installments, they will be deducted from the refunded amount.
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